AlbaThe daily rhythm.
Eight common scenarios. What shows up, what to tap, what to ignore. Bookmark this page for the rare-but-real moment.
1
Morning — Alba pings you
When something hits critical, Alba sends a short proposal on your preferred channel (WhatsApp by default, with email in parallel). You see it on your phone before service. The portal home also shows a loud yellow banner if you have anything pending.
WhatsApp · 09:01
Morning Marco — 2 critical at Corvelio: Sassicaia (1 left), Champagne (2 left). I'd go with Option B — 18 btl for $1,740, hits the minimum and tops up Chianti too. Reply A, B, C, or tap the link. Cutoff tonight 22:00.
2
Read a proposal in 30 seconds
Three options stacked. For each one: total bottles + dollar value + a tiny strategy label (“Critical only”, “Critical + Priority 1”, “Wider top-up”). The recommended one is marked. Tap an option to see the per-item breakdown with the reason chip beside each wine.
Option ACritical only
6 btl · $1,080Option BRECOMMENDEDCritical + Priority 1
18 btl · $1,740Option CWider top-up
42 btl · $3,3003
Confirm — A, B, C, or postpone
Tap Confirm Option B in the portal, or reply Bon WhatsApp. Alba builds the order to your rep and sends it (email + WhatsApp). If you're not ready, Postpone for a few days — Alba checks back later.Skipif you don't want to order this cycle. New proposal for the same supplier waits until the cutoff passes.
✓ Confirm Option B↻ Postpone 3 days✕ Skip
Same actions on WhatsApp — reply B, POSTPONE, or SKIP.
4
Delivery day — confirm it arrived
Alba pings on the expected delivery date: “did the order arrive?”. Tap Yes, received and your inventory is updated automatically with the line-item bottle counts. Tap Not yetand Alba waits a day, then asks again. If something is wrong with the delivery (missing bottles, wrong items), call your rep directly — Alba doesn't mediate disputes.
WhatsApp · Mon 16:00
Hey Marco — the Corvelio Wines order (18 btl · $1,740) was expected today. Did it arrive?
✓ Yes, received⏱ Not yet
5
Manual stock adjustment
Bottle dropped on the floor? Glass comped to a regular? Physical count off by a few? Open the beverage detail page → Adjust stock. Two modes: Add / remove for a delta ("-2 for breakage"), Set exact count for physical inventory. Pick a reason, optionally note. Every adjustment lands in the History timeline with who, when, why.
Adjust stock — Bolgheri Sassicaia
Add / removeSet exact count
−1
4 → 3 bottles · Reason: Breakage · Note: dropped during restock
6
Ask Alba anything
Tap Ask Albaat the bottom-right of any page. The AI knows your stock, prices, recent sales, distributor offers, and general wine knowledge. Examples: “what's critical right now?”, “which Italian whites am I under-represented on?”, “suggest five wines for a spring by-the-glass list”, “is the 2018 Brunello a good vintage?”.
suggest 3 italian whites I should add — high-margin, summer
Three I'd look at: a Greco di Tufo (Mastroberardino is reliable), a Friulano from Schiopetto, and a Vermentino di Gallura (Capichera if your distributor carries it). All three in the $14-18 cost range, easy 4× markup. Want me to check which of these Corvelio or Selva have available?
7
Weekly — check insights
Once a week (Monday morning is a good rhythm) open Insights. Top KPIs: acceptance rate, your reply time, stockouts prevented. Below: revenue trend, day-of-week pattern, expected stockouts in the next few days. Use it to spot trends before they become problems — slow movers, distributor reliability issues, by-the-glass margin shifts.
Acceptance87%↑ +3pp
Reply time42m↑ −18m
On-time92%↑ +5pp
Stockouts saved6
8
When something goes sideways
Three escalation paths:
- Bug or weird behaviour? Tap Ask Alba — many things resolve in seconds. If not, email us from the link in any transactional email.
- Delivery dispute?Call your rep directly. Alba doesn't mediate.
- Need to change something fast (par, reorder, distributor calendar)? Edit it yourself — every input is in the manager portal. No SQL, no support call, no waiting.
Bug:Ask Alba first; email link in any transactional email
Delivery dispute:call your rep directly
Configuration change:edit it yourself — par, reorder, calendar, all in the manager portal
Three habits worth forming.
- 1.Check the portal in the morning — even if you don't have a pending proposal, the dashboard tells you in 5 seconds where you stand.
- 2. Mark deliveries received the day they arrive. Stock stays accurate; insights stay honest.
- 3.Ask Alba weird questions — it's the best way to find what's in your data that you didn't notice.